EcoTrade Hub Support

Find the right help for your account or transaction.

Choose the area closest to your issue so your request reaches the right support workflow.

Account & sign-in

Registration, login, password reset, account settings and verification.

Products, recyclable materials, raw materials, demand requests and marketplace participation.

Payment status, wallet activity, withdrawals and transaction-related questions.

Logistics, fulfilment, delivery confirmation, transaction problems and disputes.

Access, correction, deletion, objection, consent and other personal-data enquiries.

Installation, sign-in, app behaviour, mobile transactions and other app-specific issues.

Use the general Contact form and describe what happened. Do not send passwords or full payment-card details.